FAQ

Absolutely. Yes, Clean Fantastic guarantees the quality of our work. Your satisfaction is our top priority. If you’re not pleased with any aspect of our service, just let us know. Our Satisfaction Guarantee means we’ll return within 24-48 hours to re-clean any area you feel needs more attention, at no extra charge. Remarkably, in the last 10 years, we haven’t received a single complaint about our cleaning quality. Our commitment to excellence is reflected in our 5.0 rating on Google reviews based on 142 client testimonials.

Our team at Clean Fantastic will handle moving light items like tables, chairs, and stools to ensure a thorough clean. However, for bulkier furniture such as sideboards or solid wood pieces, we will clean around or underneath them if accessible, but we won’t move these items. Your cooperation in clearing smaller items helps us provide the best service possible. Rest assured, we’ll ensure every accessible area is properly cleaned, leaving your carpets fresh and spotless.

Clean Fantastic uses the steam cleaning method for carpets and upholstery. This method, also known as hot water extraction, involves using a truck-mounted unit that heats water to produce steam. The steam penetrates deep into carpet fibers, effectively removing dirt, bacteria, allergens, and tough stains. The powerful suction of our equipment ensures that carpets dry quickly, usually within 5 hours, unlike portable devices that take longer. This method guarantees a thorough clean, leaving your carpets fresh and sanitized.

At Clean Fantastic, we prioritize both effective cleaning and the safety of your home. While our steam cleaning method primarily relies on hot water extraction, we do use specially formulated cleaning solutions for tough stains and dirt. These solutions are eco-friendly and safe for both pets and children. They help break down dirt without leaving harmful residues. Our powerful truck-mounted system ensures thorough rinsing, leaving your carpets clean, fresh, and free from chemical residues.

Yes, Yes, Clean Fantastic is fully insured. We carry $10 million in Public & Products Liability Insurance, ensuring that your home and property are fully protected while we perform our services. Safety and security are our top priorities, so you can have peace of mind knowing that both our team and your belongings are covered. With over a decade of experience, we deliver not only high-quality cleaning but also a safe and secure experience every time.

While our professional cleaning at Clean Fantastic can remove most stains, it’s important to stay realistic—some stains, especially those that have set deeply into the fibers or have been there for a long time, may not come out completely. Stains like pet urine, red wine, or ink can be particularly tough. However, with our extensive experience and advanced truck-mounted steam cleaning system, we’ll do everything possible to significantly improve the appearance of your carpet and treat tough stains effectively.

While it’s possible to rent carpet cleaning equipment from various stores, professional services like Clean Fantastic offer distinct advantages. Our truck-mounted steam cleaning unit delivers a deeper and more thorough clean than most rental machines can provide. Additionally, rental equipment often lacks the power to fully extract dirt and moisture, leading to longer drying times and potentially less effective results. For the best results and convenience, professional carpet cleaning is highly recommended.

Absolutely, steam cleaning is one of the most effective methods for deep cleaning carpets. It not only removes surface dirt but also penetrates deep into the fibers to eliminate allergens, bacteria, and tough stains. Clean Fantastic’s truck-mounted steam cleaning unit ensures a more thorough clean compared to DIY methods, with faster drying times of about 5 hours. This method extends the life of your carpet, keeps it looking fresh, and improves indoor air quality, making it well worth the investment.

For really dirty carpets, the best solution is professional steam cleaning. At Clean Fantastic, we use a truck-mounted steam cleaning system combined with specialized cleaning solutions designed to break down heavy dirt, grime, and stains. Our cleaning method penetrates deep into the carpet fibers, removing dirt and bacteria that regular cleaning methods can’t reach. While DIY solutions like vinegar and baking soda may help with surface stains, they won’t match the thorough clean that professional services provide.

While there are several DIY carpet cleaning solutions, professional cleaning is always the most effective. However, for spot cleaning, a simple homemade solution includes white vinegar and water in equal parts. You can also add a small amount of baking soda for extra cleaning power. Apply it to the stain, let it sit for a few minutes, then blot with a clean cloth. Keep in mind that homemade solutions may not fully remove deep stains or bacteria, which is where Clean Fantastic’s professional steam cleaning comes in for a more thorough clean.

Carpet cleaning and vacuuming serve different purposes for maintaining your carpets. Vacuuming is a regular maintenance task that removes surface dirt, dust, and debris. It helps keep carpets looking clean day-to-day but doesn’t address deep stains or bacteria.

Carpet cleaning, especially with Clean Fantastic’s steam cleaning process, uses powerful equipment to penetrate deep into carpet fibers, removing embedded dirt, bacteria, and allergens. This method leaves your carpets sanitized and fresh, with drying times of just 5 hours thanks to our advanced truck-mounted unit.

A quality carpet cleaning service should provide a deep, thorough clean that refreshes your carpets and extends their life. With Clean Fantastic, you can expect:

1. Pre-inspection: We assess your carpets for stains and areas of concern.
2. Deep steam cleaning: Using our truck-mounted system, we penetrate deep into the fibers, removing dirt, allergens, and bacteria.
3. Fast drying times: Thanks to our powerful equipment, carpets typically dry in 5 hours.
4. Expert care: We focus on delivering exceptional results and improving the overall condition of your carpets

Professional carpet cleaning can greatly reduce pet odors, but it’s important to remain realistic. Odors from pet urine, especially cat urine, can be particularly stubborn and may not always be fully eliminated, especially if they’ve deeply penetrated the carpet fibers. Clean Fantastic uses a specialized solution that targets and neutralizes odors at the molecular level, and our truck-mounted system ensures a deep clean. While we improve the situation significantly, some deep-set odors may persist, depending on the severity of the issue

When treating pet urine stains, Clean Fantastic uses a specialized solution formulated to target and neutralize odors at the molecular level, unlike many products that simply mask the smell with fragrances. This ensures that the root cause of the odor is addressed. Our truck-mounted unit then extracts the solution along with any contaminants embedded in the carpet fibers.

However, it’s important to remain realistic. While we significantly improve both the stain and odor, pet urine, especially from cats, can sometimes leave permanent marks that may not be completely removed. This service requires additional time and specialized treatment, so there is an additional charge of $30-$50 for an area with a diameter of 20-30 cm.

To find the best carpet cleaning company, look for these key factors:

1. Reputation: Check reviews and ratings. A company like Clean Fantastic, with a 5.0 rating based on 142 reviews, shows trustworthiness and consistent quality.
2. Experience: Choose a company with years of experience. Clean Fantastic has been serving Perth since 2009.
3. Equipment: Look for companies that use advanced tools. Our truck-mounted unit ensures deeper cleaning and faster drying times.

Guarantees: Ensure they offer a satisfaction guarantee for peace of mind

You can walk on your carpets immediately after cleaning, but we recommend waiting a few hours if possible to allow them to dry fully. To speed up the drying process, you can open windows or use fans. If you must walk on the carpet right away, it’s best to wear clean socks or indoor shoes to avoid re-soiling. With Clean Fantastic’s truck-mounted unit, your carpets will typically dry within 5 hours, ensuring a quicker return to normal use compared to other cleaning methods.

After a professional cleaning by Clean Fantastic, your carpets will typically dry in just 5 hours. This faster drying time is made possible by our truck-mounted unit, which uses powerful suction to extract most of the moisture during the cleaning process. This ensures that your carpets aren’t left overly wet, reducing the risk of mold or mildew. Unlike portable cleaning devices, our equipment ensures deep cleaning with minimal drying time, so you can enjoy your refreshed carpets sooner.

Yes, steam cleaning is safe for delicate upholstery when performed by Clean Fantastic’s experienced technicians. Since 2009, we’ve been Perth’s trusted experts, using advanced truck-mounted equipment that ensures gentle yet effective cleaning. Our system’s precise temperature control and powerful extraction mean your delicate fabrics dry in just 5 hours. With a 5.0 Google rating from 142 reviews, Perth residents trust us to safely deep-clean their valuable furniture while eliminating bacteria and extending upholstery life.

Professional cleaning can significantly improve the appearance of faded or cracked leather, but results may vary. At Clean Fantastic, we use specialized cleaning and conditioning products designed to nourish and rejuvenate leather surfaces. While we can restore some vibrancy and flexibility, deeply cracked or severely faded leather may not return to its original condition. Our experts will assess the state of your leather and recommend the best course of action to enhance its appearance and prolong its life. Regular maintenance can help prevent further damage.

Absolutely! Clean Fantastic offers a Satisfaction Guarantee for all our cleaning services. If you’re not completely satisfied with the results, simply let us know. We’ll return within 24-48 hours to address any concerns and re-clean the affected areas at no additional charge. Our commitment to quality is evident in our 5.0 Google rating based on 142 reviews, and we take pride in ensuring that our clients are happy with the service provided. You can trust us to deliver reliable and expert cleaning every time.

To maintain your leather furniture between professional cleanings, follow these essential tips:

1. Regular Dusting: Use a soft, dry cloth to dust your leather furniture weekly, preventing dirt buildup.
2. Spot Cleaning: For minor spills, gently blot the area with a clean, damp cloth immediately. Avoid rubbing, as this can spread the stain.
3. Use Leather Conditioner: Apply a quality leather conditioner every 6-12 months to keep the leather supple and prevent cracking.
4. Avoid Direct Sunlight: Position your furniture away from direct sunlight to prevent fading and drying out.
5. Control Humidity: Maintain a stable humidity level in your home, as extreme dryness can cause leather to crack.

By following these steps, you can keep your leather furniture looking great and extend its lifespan until the next professional cleaning by Clean Fantastic.

Using DIY leather cleaning products can be risky, as not all homemade solutions are safe for leather. Ingredients like vinegar or harsh chemicals can damage the leather’s finish and lead to discoloration or drying out. It’s essential to be cautious and test any solution on a hidden area first. For the best care, it’s advisable to use products specifically formulated for leather or to rely on professional cleaning services like Clean Fantastic. Our team uses gentle, effective solutions that preserve the quality and longevity of your leather furnishings.

Using a professional leather cleaner offers several benefits over DIY methods:

1. Expertise: Professionals have specialized knowledge about different types of leather and the appropriate cleaning techniques, ensuring effective care without damage.
2. High-Quality Products: Professional cleaners use specially formulated solutions designed to clean and condition leather, which can be more effective than homemade alternatives.
3. Thorough Cleaning: Professional services, like Clean Fantastic, utilize advanced equipment that penetrates deep into the leather, removing dirt, stains, and odors more effectively than DIY methods.
4. Conditioning: Along with cleaning, professionals often apply conditioners that nourish the leather, preventing drying and cracking.
5. Time-Saving: Hiring a professional saves you time and effort, allowing you to focus on other tasks while your leather furniture is expertly cared for.

Overall, investing in professional leather cleaning ensures that your furniture receives the best treatment, extending its lifespan and maintaining its appearance.

When cleaning leather, it’s important to avoid the following to protect its quality and longevity:

1. Harsh Chemicals: Avoid cleaners containing bleach, ammonia, or other abrasive chemicals that can damage the leather’s surface.
2. Excess Water: Do not saturate the leather with water, as excess moisture can lead to mold, mildew, or warping.
3. DIY Solutions: Steer clear of homemade cleaners like vinegar or alcohol, which can dry out or discolor the leather.
4. Rubbing or Scrubbing: Avoid aggressive scrubbing, as it can cause scratches or remove the leather’s finish.
5. Direct Heat: Keep leather away from heat sources like radiators or direct sunlight, as this can cause drying and cracking.

By avoiding these common pitfalls, you can maintain the integrity and appearance of your leather furniture. For thorough cleaning, consider professional services like Clean Fantastic, which use safe and effective products tailored for leather care.

When cleaning leather, it’s essential to use products specifically designed for leather care. Look for gentle, pH-balanced cleaners that effectively remove dirt without damaging the leather. Some safe options include:

1. Leather cleaners: Formulated to remove stains and dirt without harming the finish.
2. Mild soap solutions: A mixture of water and a few drops of dish soap can work for spot cleaning.
3. Conditioners: After cleaning, use a leather conditioner to nourish and protect the leather.

Avoid harsh chemicals, alcohol-based cleaners, or DIY solutions like vinegar, as these can dry out or discolor the leather. For the best results, consider professional cleaning services like Clean Fantastic, which uses safe and effective products tailored for leather care.

The minimum fee for a service call with Clean Fantastic is $150, which includes professional cleaning for two rooms. Using our advanced truck-mounted equipment, we ensure a deep and thorough clean that leaves your carpets fresh and dry in as little as 5 hours. Our pricing reflects the quality and expertise you can expect from our service, providing exceptional value for maintaining the cleanliness and longevity of your carpets.

Even if you only need one room cleaned, the minimum service fee is still $150, which covers up to two rooms. As part of this fee, you can also choose to include the cleaning of a medium-sized rug within the same visit. This allows you to maximize the value of the service while ensuring that your carpets and rugs receive the same high-quality treatment, leaving them fresh, clean, and ready to use.