Terms and Conditions
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1.1 In these Terms of Business the following definitions are applicable:
“The Company” – means Clean Fantastic Pty. Ltd , Registered ACN: 155827606
“Cleaner” – means the employee, contractor or sub-contractor carrying out the cleaning service on behalf of the Clean Fantastic Company.
“Client” – the person or company to whom the cleaning service is supplied by Clean Fantastic.
“Service”- is the cleaning services that are carried out on behalf of the Clean Fantastic Company.
“Cleaning visit” – the visit to the clients’ address by the cleaner to carry out the service.
1.2 Unless the context of requires otherwise, reference to the singular include the plural and the reference to the masculine including the feminine and vice versa.
1.3 The Headings contained int these terms and Conditions are for convenience only and do not effect their interpretation.
2.1 These terms and Conditions are a contract between the Clean Fantastic Company and the Client.
2.2 The Client agrees that any use of the Clean Fantastic Cleaning services, including the placing a booking for a quote for a cleaning service by phone, email or website quotation form constitutes the Client’s acceptance of these Terms and Conditions.
2.3 Unless agreed in writing by the owner of Clean Fantastic Company, these Term and Conditions prevail over any other Terms and Conditions that are put forward by the Client.
2.4 No alternative copies or alterations of these Terms and Conditions are to be valid unless approved in writing by the owner of the Clean Fantastic Company.
3.CUSTOMER REPRESENTATIONS AND WARRANTIES
The Customer represents and warrants that:
3.1. It will provide a safe working environment at the Premises for the Cleaners to perform the Service;
3.2 The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
3.3 It will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
3.4 It will advise the Cleaner prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.
3.5 It is authorised to use the Premises and obtain the provision of Service;
3.6 It will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
4.HEALTH AND SAFETY RISKS
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:
4.1 The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
4.2 The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.
5. FEE FOR NON ACCESS TO PREMISES
In the event that the Customer does not provide unencumbered access the Premises for Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge (inclusive of GST) for administrative and travel costs.
6.1. The Customer agrees to pay the price quoted by CLEAN FANTASTIC in full prior to or at the Service Time, unless otherwise agreed in advance with CLEAN FANTASTIC.
6.2. Payments may be made in cash, cheque or via bank deposit or bank transfer.
6.3 If a payment is made by cheque then the Customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the Customer will meet all additional costs incurred by the company. The minimum charge the Customer will incur for each dishonoured cheque will be $40.00.
6.4 Clean Fantastic has the right to cancel the service without notice if no payment was received prior to the scheduled cleaning day.
7. LATE PAYMENT FEE
7.1 Where CLEAN FANTASTIC has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
7.2 The Customer agrees that if CLEAN FANTASTIC has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $25 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.
7.3 If the Customer’s account is outstanding for more than 2 months, we will call at the Premises to collect payment in person, in which case an additional $90 minimum call out fee will apply.
7.4 CLEAN FANTASTIC reserves the right to pass the debt on to a collection agency and refer the Customers personal details to credit reporting agencies if the Customer’s account remains overdue past this point. This will incur additional charge.
7.5 In addition to the amounts set out above, the Customer agrees to indemnify CLEAN FANTASTIC for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by CLEAN FANTASTIC in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
8.1. If the Customer is dissatisfied for any reason with the Service provided, it must inform CLEAN FANTASTIC within 24 hours of completion of the Service.CLEAN FANTASTIC strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently.
8.2 All complaints must be received in writing by e-mail.
8.3 If the Client is unpleased with the current occurring service, Clean Fantastic asks that the Client notifies it as soon as possible within 24 hours of the finished cleaning service.
8.4 The Client accepts and understands that poor service, damage or theft must be reported within 24 hours of the service date provided. Failure to do so will entitle the Client to no refunds, compensation or recovery cleaning as Clean Fantastic will not consider any complaints which are notified after the period of 24 hours from the finished cleaning service.
9. ACCIDENTS,BREAKAGE, DAMAGE & THEFT.
9.1 The Customer must inform CLEAN FANTASTIC of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
9.2 To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to CLEAN FANTASTIC within 24 hours of completion of the Service.
9.3 To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of CLEAN FANTASTIC under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.
10.1 This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
10.2 CLEAN FANTASTIC may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.
10.3 CLEAN FANTASTIC may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of CLEAN FANTASTIC, that breach is incapable of remedy.
11.1 The Customer may make a booking either in person, by telephone, email or on the CLEAN FANTASTIC website.
11.2 At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers.
11.3 CLEAN FANTASTIC provides all quotations at the time of booking.
11.4 CLEAN FANTASTIC reserves the right not to accept a booking for any reason.
12. JOB QUOTATIONS
12.1 The actual price payable by the Customer is the quoted price provided by CLEAN FANTASTIC.
12.2 Any price quoted by CLEAN FANTASTIC is an estimate only based on CLEAN FANTASTIC’s experience, without inspection, and based on information provided by the Customer.
12.3 Quotes are valid for a period of 30 days from the date of the quote.
12.4 The quote we provide over the telephone or via email through the internet on the CLEAN FANTASTIC website,is based on information provided by the Customer to CLEAN FANTASTIC.If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
12.5 The Cleaner may quote extra after inspection if there are extra rooms ,areas or additional services required that CLEAN FANTASTIC were not informed of during the quotation process or if the condition of the house, carpet or upholstery is deemed to be different from the information provided by the Customer.
12.6 The Cleaner will confirm the price with the Customer before work commences.
12.7 When the Cleaner arrives at the Premises they will inspect the areas the Customer has requested to be cleaned.
13.1 REGULAR DOMESTIC CLEANING SERVICE
13.1.1The Customer/Client agrees to sign the Agreement made by the Clean Fantastic Company on the day of the service or the day of the quotation.
13.1.2 The Customer/Client agrees to pay any outstanding fees for the services provided by the Clean Fantastic Employee via Bank Transfer, Cheque or any other form of payment arranged by the Clean Fantastic Company.
13.1.3 The Clean Fantastic Company reserves the right to stop the cleaning service if the payments are not made on time.
13.1.4 Minimum duration of 4 hours per cleaning visit applies for all domestic and residential cleaning services.
13.1.5 The quotation manager can only give a rough estimate of the duration of the cleaning service that is based on the description of the customer’s house. Do note that the duration of the service may vary due to the condition of your home in which flexibility is required by the customer.
13.1.6 Customer agrees to stating a list of necessary cleaning areas which require the most attention during the quotation.
13.1.7 If during the cleaning service the Customer wants additional areas of the home cleaned prior to the areas stated during the quotation. The Customer understands that an applicable additional charge will be assessed for any additional jobs done prior to the agreed areas during the quotation.
13.1.8 If the key to the scheduled address is located in an area outside of the postal code area of the scheduled cleaning service, a charge of $30 will be applied.
13.1.9 If a payment is made in advance and the service is cancelled a refund will be returned to the customer. However, we require a 24 hour notice prior to the cancelation of the scheduled service.
13.2.0 Clean Fantastic will not be held responsible for triggering any house alarm systems. The Customer must provide us any special instructions for deactivating/activating of the household alarm system.
13.2.1 This Contract is applicable until the permanent cancelation of the regular cleaning service.
13.2.2 The Customer understands that the price quoted over the phone or email does not include any additional jobs done other then the requested areas.
13.2.3 Cleaning materials (detergents, cloths, gloves, mops etc) and equipment (vacuum cleaner,water blaster and cleaning machinery) are not required to be provided by the customer. All of our teams are fitted with top of the range cleaning equipment and technology. However, if the Customer requires us to use their own cleaning detergent, Clean Fantastic is not held responsible for the different quality of results produce, due to the use of an unfamiliar cleaning detergent.
13.2.4 Clean Fantastic will not use Client’s cleaning equipment due to the possibility of it breaking. Our team will use their own cleaning equipment which was issued to them and is familiar in using during the cleaning process.
13.2.5 Clean Fantastic does not purchase items such as cleaning equipment or detergents on the Clients behalf if requested by the Client.
13.2.6 The Client is not permitted to use any of the Clean Fantastic cleaning detergents or equipment. The item may become damaged or the cleaning detergents can damage house hold items, so in the interests of both parties Clean Fantastic cleaning equipment and detergents are not to be used by the Client.
13.2.7 A detailed list of cleaning tasks must be provided by the Client to the cleaning team prior to the beginning of the cleaning service. If only a verbal description of the tasks is provided, the Clean Fantastic Company is not held responsible for any tasks not being carried out.
14.One – Off Cleaning
14.1 ONE OFF CLEANING/SPRING CLEANING
14.1.1 The company has the right to alter the initial quotation, should the client’s original requirements change.
14.1.2 The minimum cleaning of 4 hours per visit applies to the One- Off cleaning service.
14.1.3. The minimum of 6 hours per visit applies to the Spring Cleaning service
14.1.4 The customer agrees to provide a list of all the cleaning tasks they require, unless other arrangements have been made with the Company.
14.1.5 All cleaning equipment used is safe for you and your home and is in full working condition. That allows us to avoid any interruptions during the cleaning service being provided.
14.1.6 The Company supplies all the necessary cleaning detergents for the service being provided.
14.1.7 If the key to the scheduled address is located in an area outside of the postal code area of the scheduled cleaning service, a charge of $30 will be applied.
14.1.8 The customer understands that the price quoted is not a “package deal” and only includes the areas requested to be cleaned during the quotation.
14.1.9 The The quotation manager can only give a rough estimate of the duration of the cleaning service that is based on the description of the customer’s house. Do note that the duration of the service may vary due to the condition of your home in which flexibility is required by the customer.
14.1.10 The Customer must understand that a One-Off /Spring Cleaning Service may take double the length of time then for a general cleaning service. Post Construction, After Builders Cleaning or Badly taken care of homes may at times take up to 5 times longer than a well managed home that requires general home cleaning service.
15.END OF LEASE CLEANING
15.1.1 Clean Fantastic has the right to change or cancel the initial quote provided, should the client’s initial requirements and requests change.
15.1.2 If the key is required to be collected from an area outside the postal code of the scheduled cleaning, a $30 key collection fee will be applied to the client.
15.1.3 The Client understands that the quoted price is not a “package deal” it only includes the jobs requested by the client during the quotation.
15.1.4 The minimum duration for End Of Lease Cleaning visit of 10 hours applies.
15.1.5 The Client agrees to provide a task list of jobs that are required to be done.
15.1.6 The Quotation Manager can only give a rough estimate of the duration of the home cleaning service, which is based on the description given by the client over the phone or email. Please not that the duration of the cleaning service may change therefore a degree of flexibility should be given by the client.
15.1.7 If the Client requests a use of their own cleaning detergents, Clean Fantastic is not held responsible for the quality of service produced. The quality may vary due to the use of a non professional cleaning detergent that is not Clean Fantastic approved.
15.1.8 The Client is advised that an END OF LEASE CLEAN may take 3 times longer the amount of time to finish then the time that it takes to complete a REGULAR CLEANING SERVICE. Post Construction/After Builders Cleaning/After Party Cleaning may take up to 5 times longer then a well maintained home. The duration of the cleaning service also depends on the condition of the house.
16.CARPET CLEANING & UPHOLSTERY CLEANING
16.1.1 The Client must agree to keep children or dependents away from any equipment or hot water being used as a part of the cleaning process.
16.1.2 The Client ensure that the environment that you are inviting CLEAN FANTASTIC to work in, is a safe environment free from electrical or structural hazard.
16.1.3 Minimum call out fee of $90 applies for any type of cleaning for inner metropolitan areas, this covers travel to and from your property regardless of how much or little work (if any) is performed.Outer metropolitan and rural areas more than 50km from Perth city center will have a $150 minimum call out.
188.8.131.52 Any carpet cleaning job in Apartment Complexes,High Rise Buildings or Town Houses where parking is located away from the entry door or where the technician has to use a lift our carpet cleaning service charge starts from $150.00
16.1.4 Maximum room size applies for advertised or quoted ‘per room’ pricing structures. Maximum room size is 13 square meters and is based on a standard furnished room,rooms less than 13 square meters will count as 1 standard room. Rooms over 13 square meters but under 26 square meters will count as 2 standard rooms.
16.1.5 Discounting of smaller than standard rooms will not occur.
16.1.6 Ordinary rugs will count as a standard room, special or unique rugs may incur additional cost, and pricing does not include the cleaning of lace or tassels.
16.1.7 Stains are not guaranteed to be removed, our best effort will be made to remove as many stains as possible, but the result will vary from carpet to carpet, and the result will be dependent on a number of factors beyond the control of CLEAN FANTASTIC Pty Ltd.
16.1.8. Reasonable Access must be granted to technitians for unloading equipment,and in the area that requires cleaning.Areas with general houshold clutter or permanent fixtures
(such as pipes or heavy furnishings may have to be cleaned around as best as accessible. For avoidance of doubt, equipment may not be able to access narow areas,
beneath low lying furniture, behind vanity units/plumbing, or within the last centimeter of walls.
16.1.9 One seat means one seating position (ie not 1×3 seater lounge), and per seat pricing applies to a standard fixed seat. Loose cushions, pillows, or recliners may incur additional charge.
16.2.0 All prices are subject to inspection by the technician and subject to change
16.2.1 24 hours must be allowed before rescheduling or canceling a booking
16.2.2 $90 minimum call out fee will apply if the booking is canceled or rescheduled on arrival or within 1 hour of the booking
16.2.3 The quote we provide over the internet or telephone is based on information provided by you to us, and in the absence of specific room sizes,
oor clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
16.2.4 Bodily fluids or excretions including but not limited to urine, feces, blood, vomit or otherwise may incur additional charge, which will be a MINIMUM of$100 of the problem is considered
by us to be extensive to cover the cost involved with cleaning our equipment in accordance with OH&S safety guidelines.
16.2.5 You agree to notify the technician performing the work of any bodily substances on or in the carpet or fabric to be cleaned before the commencement of any work.
16.2.6 You agree to allow up to 90 minutes on either side of your booked time to allow for variances in your technicians day beyond their control.
16.2.7 Problems that occur as a result of a situation that is not clearly apparent at the beginning of your clean, may incur additional cost.
16.2.8 Cleaning chemicals should be considered poisonous, and are NOT FOR CONSUMPTION !!!
16.2.9 Non standard cleaning will be charged per man-hour in 15 minute blocks or part thereof
16.3.0 Specialty spot and stain treatment is not a part of the standard cleaning process, and is an individual service on its own merits….
16.3.1 While almost any stain can be removed, it may be deemed ‘un-feesable’ to remove a particular stain or mark on the carpet when compared against the cost of replacement.
16.3.2 Some types of stains can only be removed by stripping colour from the carpet or oxidizing which will often remove the original dye and may also weaken carpet fibers if
performed- in this event, you agree to waive CLEAN FANTASTIC of any claims of damage as this is a normal result for any treatment involving dye stripping.
16.3.3 Clean Fantastic has the right to change or cancel the initial quote provided, should the client’s initial requirements and requests change.
16.3.4 If the Client owns a pet dog, cat or any other hairy pet then a additional fee may be applied to the initial quoted price, due to the extensive amount of animal hair that may slow down the cleaning process.
16.3.5 Normal spots and stains are included in the cleaning price.Difficult stain removal is not included in the cleaning price such as; aged cordial, curry, rust stains, urine etc.
IIf difficult stain removal procedures are required these will be quoted before work commences. Clean Fantastic does not guarantee stain removal for permanent stains.
16.4.1 Large or heavy furniture will not be moved by our techician.All heavy items have to be moved before we arrive to carry out any service around your home.Customer must provide a full access to the cleaning areas. Please note that we will clean around the heavy furniture if this has not been carried out before we arrive to service your property.
16.5 Area must be pre-vacummed prior to our arrival or extra charges will apply
16.6 The Client fully understands that an additional parking charge may apply if parking outside the scheduled property if the parking is required to be paid for.
16.7 All carpet and upholstery cleaning orders require a minimum $90 worth of work to be accepted as a job.
16.8 If the key is required to be collected from an area outside the postal code of the scheduled cleaning service, a $30 key collection fee will be applied to the client.
17.1 Will take all reasonable care to clean the windows without inconvenience to the customer
17.1.2 Cannot be held responsible for cancelled or delayed cleaning due to unforeseen circumstances, vehicle breakdowns, severe weather or other causes beyond our control
17.1.3 Will endeavour to clean all windows upon the designated date or as soon as possible after that date
17.1.4 Will not be responsible for the removal of paint, concrete, mortar or other unusual airborne dirt from the windows
17.1.5 Will take all reasonable precautions and care not to damage the windows but cannot be held responsible for flaking paint, damage to decaying windows, unusually brittle or damaged glass or loose leading in windows
17.1.6 Will not endeavour to clean windows that we feel are in poor condition or likely to suffer damage from cleaning due to their poor condition generally
17.1.7 The Cusnomer must make available access to all areas of the property to allow the Cleaner to clean all of the windows on the notified cleaning day. If access is not available our operator will clean all accessible windows and charge according to the total time taken.
17.1.8 All window cleaning services are weather permitting.We do not work in the rain and strong winds, as this would be unsafe for our operators.
17.1.9 In accordance with Health & Safety policies CLEAN FANTASTIC request that all small children and pets are kept inside the property whilst our operatives are cleaning. All items of garden furniture/ household items/ plant pots and any other obstacles should be away from the windows and doors to allow reasonable access for our operatives to perform their duties. The said area should also be free from any kind of animal excrement
17.2.1 In the event of any accident CLEAN FANTASTIC will instruct an insurance assessor to investigate the root cause of the incident. CLEAN FANTASTIC will not accept liability for any accident deemed out of CLEAN FANTASTIC control that has occurred as a result of fittings or glass already damaged arising from faulty construction, poorly maintained windows/ doors/ conservatory roofs/ gutters or fascia’s and the customer will be liable for any repair or out of pocket expenses.
CLEAN FANTASTIC will not accept liability for water damage to the property or items within said property caused as a result of windows being left open prior to a scheduled clean or due to damaged windows/ doors/ frames/ gutter’s or fascia’s causing leakage into the property.
18.REFUNDS18.1 No refund claims will be approved once the cleaning service has been completed at the quoted property.
18.2 Refund will be issued only if the client has cancelled the cleaning visit within the 24 hours notice prior to the start of the cleaning service and a payment has already been taken by Clean Fantastic.
18.3 Refund will be issued if a cleaning team does not attend the cleaning visit, payment for which has already been collected by the company.
19.1 Clean Fantastic shall not be responsible under any circumstances for any loss, damage, delay, costs or compensation which may be suffered or incurred by the Client arising from or in any way connected with the late arrival of the Clean Fantastic Team at the scheduled service address. The Cleaning Team always tries to be right on time on any visit but sometimes due to transport related problems which are beyond the company’s control, the Clean Fantastic Team may arrive with a delay.
19.2 Clean Fantastic will not be held responsible under any circumstances for any loss, damage, delay, costs or compensations which may be suffered or incurred by the Client arising from or any way connected with: Lack of Hot Water or Electricity, Third party entering or present in the Client’s home during the cleaning service, Any existing damage in the Client’s property in the form of old stains/ burns/ spillages etc. which can not be cleaned/removed completely by our cleaning detergents or equipment or any damage costs that are $50 or less.
19.3 Clean Fantastic is not held liable under any circumstances for any loss, damages, delay, costs or compensation which may be suffered or incurred by the Client arising from or any way connected with Clean Fantastic carrying out the services for the Client if the Client has any outstanding amount that is 14 days or more from the date the payment was due.
19.4 We record all incoming and outgoing phone conversations for quality control, record keeping and back referral for any inquiries or investigations that may arise.
20.1 Clean Fantastic and all of its sub-contracors have Public Liability Insurance. The policy will cover any accidental damages reported within 24 hours of the service provided date.
20.2 Clean Fantastic reserves the right to refuse to share any of its confidential company documents.
21.1 There is a $50 cancellation/lock out fee for cancelling a visit within less then 24 hour notice for all Clients. The same fee is applied if the Clean Fantastic Team are unable to gain access to the Client’s home, through no fault of Clean Fantastic.
21.2 The Client agrees to pay the full price of the cleaning visit if: The client Cancels or changes the date/time within less then 24 hours prior to the scheduled cleaning service. The client fails to provide access to the service premises, preventing the Clean Fantastic Team to carry out the booked work. There is a problem with the Client’s keys and the cleaning team can not let themselves in. If the keys are provided they must open all locks without any special efforts or skills required to access the property.
21.3 If the Client needs to change a cleaning day or time Clean Fantastic will do its best to accommodate him. A minimum of 48 hours notice is required. Please note that Clean Fantastic can not guarantee that the same cleaning team will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to the availability of open space to fit the Client’s home for a clean.
21.4 Clean Fantastic cleaning teams work on any day including some public holidays.If the Client’s visit is on the same day as a public holiday and he has not called or e-mailed the Clean Fantastic Head Office to cancel the visit 24 hours prior to the start of the cleaning service, the Client agrees to and understands that the regular amount due for the cleaning visit will be charged regardless or whether the cleaning team has cleaned the Client’s home or not.
21.5 Regular House Cleaning Cancellation – The Client may cancel the whole service by giving at least 48 hours advanced notice and specify the last cleaning date.
21.6 By entering into the service agreement with Clean Fantastic the Client agree not to hire any past or present CLEAN FANTASTIC cleaners/franchisees, other than through our office for a period of not less than 24 months from the date that our cleaners last worked for CLEAN FANTASTIC, for any purpose whatsoever. In the event that you feel that you must hire this person in spite of this agreement, our referral fee to you is $3000 and is due in full immediately upon employment or use of the employee/past employee, regardless or rather the employment is regular employment or on a contract basis.
21.7 Physical and/or verbal abuse will not be tolerated against any of our operatives for any reason. If this happens, our operators will immediately leave your property (You will still be billed) and will report abuse of any kind to the authorities.
22. LAW & JURISDICTION.
The Customer and CLEAN FANTASTIC acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Western Australia and both agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute.